No. Our patients are seen on time in our clinic. We have same or next day appointments available. If you need urgent care, you have the direct number to your doctor. At East Bay Heath, when you are a member, you will have peace of mind.

No. Think of us as your home for primary care. If you have insurance, it will cover everything else such as emergency room visits, hospital stays and surgeries, specialist visits, imaging, medications, and any labs done outside our clinic.

No. Our clinic and physicians have opted out of all government healthcare programs, including Medicare, Medi-Cal, TRICARE, CHIP, VA, and Indian Health Service.

That means we don’t bill these programs for our services, and you won’t be able to submit your membership fees or visit costs to them for reimbursement. If you have Medicare Part B, we’ll ask you to sign a simple “private contract” acknowledging this before you receive care, so everything is clear up front.

Yes. We know life doesn’t only happen between 9 and 5. Your membership includes virtual visits (video or phone) when it’s clinically appropriate and secure messaging through a HIPAA-compliant platform. Members have after-hours phone or text access to a physician for urgent clinical concerns (evenings, weekends, holidays). For routine things like refills, scheduling, and general questions, we’ll handle those during regular business hours so after-hours support stays available for urgent needs.

You pay an annual membership fee, which can be paid all at once (with a discount), or split into automatic monthly payments. You’ll enter your payment information during enrollment, and fees are processed every 30 days if you choose monthly payments. If your card details change or need an update, you can make the necessary adjustments through our secure billing portal.

Yes. We care for the whole family, from newborns through adulthood.

At this time, we don’t routinely stock or administer vaccines in the clinic, but we will review which vaccines you or your child may need and help you access them through the Contra Costa County Health Department (often low- or no-cost), or local pharmacies that provide vaccinations.

Yes. We may not be able to refer you to specialists because HMO plans require a primary care doctor in the HMO network to refer you to a specialist within that network.  We can, however, write a letter to your primary care doctor in your HMO network explaining the need for a specific referral.

We are Family Medicine physicians, which means we have extensive training in a wide range of diagnoses and can order appropriate labs and tests. If you need a referral to a specialist and you have a PPO or Medicare, we can refer you to a physician in your network. We have a list of preferred physicians that we have worked with over the years. If you have an HMO, we can write a letter to your HMO PCP explaining the need for a specific referral, or we can attempt to refer ourselves. If you do not have insurance, we have a network of specialists that offer discounted cash services, as well as free services for emergent conditions.

 In order to obtain a free membership, individuals must:
-Provide evidence that they are uninsured (emergency Medi-Cal does not count as insurance since its scope of coverage is very limited).
-Provide documentation that they qualify as Very or Extremely Low Income by based on the income limits published by the Department of Housing and Urban Development (https://www.huduser.gov/portal/datasets/il/il2023/select_Geography.odn)

No. For DMV, you must see a provider on the National Registry of Certified Medical Examiners. For FAA, you must see a provider certified as an Aviation Medical Examiner by the Federal Aviation Administration. Workman’s Compensation insurance is contracted with specific doctors. We can help with health problems or injuries you may have regardless of where it occurred, but if you require treatment by a specialist, we would need to transfer your care to a doctor well-versed in navigating the complex Workman’s Compensation system.

No, but we have worked with many obstetricians in the community and can certainly make recommendations.